whether it's your first visit or your fiftieth, we're so glad you're here.

• arrive 5–10 minutes early.

• grip socks are required and available for purchase if needed.

• complimentary mats are available for mat classes.

• bring a refillable water bottle.

• let your instructor know about any injuries, pregnancies, or health concerns before class.

• if you're new to ritual, please complete your waiver and intake forms before arriving.

our studio is a shared space, and a few simple courtesies help create the experience we're known for.

• please silence your phone before class begins.

• grip socks are required for equipment sessions.

• clean equipment after use when instructed.

• if you're feeling unwell, please stay home and contact the studio to reschedule when appropriate.

• fragrances are appreciated in moderation out of consideration for those with sensitivities.

your appointment time is reserved especially for you. because our classes and private sessions are intentionally small, late changes often cannot be filled. the following policies help us respect the time of every client and instructor while keeping our schedule running smoothly.

12-hour notice

appointments must be cancelled or rescheduled at least twelve (12) hours prior to the scheduled start time. changes may be made through your online booking account or by contacting the studio directly.

late cancellation

appointments cancelled within twelve (12) hours of the scheduled start time will incur a fee equal to fifty percent (50%) of the session rate or the deduction of one session from the applicable package.

no-show

failure to attend a scheduled appointment without notice will result in the full session fee or the deduction of one session from the applicable package.

late arrival

arriving late may shorten your session in order to maintain the studio schedule. appointments cannot begin more than fifteen (15) minutes after the scheduled start time. arrivals beyond this grace period will be considered a late cancellation.

emergencies

we understand that genuine emergencies may arise. any accommodation made by Ritual Body Pilates is offered solely at the studio's discretion and does not constitute a waiver of this policy or establish a precedent for future requests.

injury or illness

please notify the studio of any injury or illness prior to your appointment whenever possible. sessions can often be modified to accommodate changing physical needs. injury, illness, scheduling conflicts, relocation, or other personal circumstances do not automatically qualify for a refund or exemption from studio policies.

If you have questions regarding your appointment, please contact us at caroline@ritualbodypilates.com.

we believe in keeping our pricing and policies simple, transparent, and consistent. the following outlines how session packages, gift cards, and purchases are managed at ritual body pilates.

session packages

session packages purchased at ritual body pilates are non-transferable and must be used within the validity period stated at the time of purchase.

current package validity periods are:

• 5-session packages – valid for two (2) months from the date of purchase.

• 10-session packages – valid for four (4) months from the date of purchase.

unused sessions expire at the end of the stated validity period.

session packages represent a predetermined number of instructional sessions and are not time-based memberships or automatically renewing agreements.

packages are non-refundable except where required by law.

gift cards

gift cards may be used toward services or retail offered by ritual body pilates.

gift cards are non-refundable and have no cash value except where required by law.

gift cards do not expire. however, services purchased using a gift card are subject to the studio's standard package validity periods and policies in effect at the time the services are redeemed.

we understand that circumstances can change. the following policy outlines how returns and refunds are handled at ritual body pilates.

services

all service packages are non-transferable and valid for the stated time period from the date of purchase.

session packages represent a predetermined number of instructional sessions and are not time-based memberships or automatically renewing agreements.

packages are generally non-refundable except where required by law.

if a refund is required by law, it will be issued within thirty (30) days after receipt of written notice of cancellation and will be prorated based on services already used.

retail merchandise

retail merchandise may be returned within seven (7) days of purchase if unused, unopened, and in original condition.

for hygiene and safety reasons, the following items are final sale and are not eligible for return or exchange:

• grip socks

• personal care products

• food and beverage items

• opened or used merchandise

• gift cards

we believe everyone deserves autonomy in their body and the opportunity to build a meaningful relationship with movement.

to help support this belief, ritual body pilates offers a limited number of sliding-scale opportunities for individuals experiencing financial hardship who are committed to maintaining a consistent movement practice.

sliding-scale opportunities are offered on a case-by-case basis, are based on availability, and are intended to support long-term participation rather than occasional attendance.

availability is limited and determined solely at the discretion of ritual body pilates. if financial circumstances are preventing you from practicing, we invite you to reach out. all conversations are held with care, respect, and confidentiality.

our goal is to create a safe, welcoming, and supportive environment for every client. the following policies help ensure a consistent experience while supporting appropriate instruction and the wellbeing of our studio community.

peri-natal clients

prenatal clients are encouraged to participate in specialized peri-natal classes during pregnancy. beginning at thirteen (13) weeks gestation, prenatal clients are required to attend peri-natal specific classes rather than general group classes.

postnatal clients must receive clearance from their healthcare provider prior to returning to pilates in a group setting. postnatal clients are encouraged to resume practice through private sessions before transitioning to group classes. participation in general group classes may occur only after receiving approval from an instructor.

these guidelines are intended to support safe participation and appropriate programming and do not constitute medical advice.

hands-on adjustments

ritual body pilates practices a consent-based approach to tactile feedback. clients are given the opportunity to opt in or opt out of hands-on adjustments during each class.

consent preferences may be recorded in client intake forms; however, clients may change their preference at any time. it is the client's responsibility to communicate their current consent preference to the instructor prior to or during each appointment.

respectful communication

ritual body pilates is committed to fostering a welcoming, respectful, and inclusive environment for clients and instructors alike.

we ask that all interactions with staff and fellow clients remain courteous and respectful. behavior that is abusive, threatening, discriminatory, or disruptive is inconsistent with our studio values and may result in the refusal or discontinuation of services.

right to refuse or terminate service

aligning mothers llc (dba ritual body pilates) reserves the right to refuse or discontinue service to any client if a client's behavior, health condition, or participation is deemed unsafe, disruptive, or not in alignment with studio policies.

any applicable refunds will be handled in accordance with studio policy and applicable law.